Orders Faqs
How can I place an order on JustLuxury?
To place an order, browse our collections, select the desired items, choose your size, and click “Add to Cart.” Once you’ve added all your items, proceed to checkout to complete your purchase.
Can I edit or cancel my order after placing it?
Yes, you can edit or cancel your order within 24 hours of placing it. Please contact our customer service team at info@justluxury.com.ng or through our chat support for assistance.
How do I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS. Use this number on our tracking page to monitor your shipment.
What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, and other secure payment gateways. For a full list of accepted payment methods, please visit our Payments page.
I didn’t receive a confirmation email. What should I do?
Check your spam or junk folder first. If you still can’t find it, please contact our customer service team with your name and order details.
Shipping Faqs
Where does JustLuxury ship to?
We ship worldwide! Please refer to our Shipping page for details on delivery times and costs for your region.
How long will it take to receive my order?
Delivery times depend on your location. Standard shipping typically takes 5–10 business days, while express shipping takes 2–5 business days.
What are the shipping costs?
Shipping costs vary based on your location and chosen delivery method. Free shipping is available on orders over $X. Check our Shipping page for more details.
Can I change my shipping address after placing an order?
Yes, you can update your shipping address within 24 hours of placing your order. Contact our customer service team for assistance.
What should I do if my order hasn’t arrived yet?
If your order hasn’t arrived within the estimated delivery time, please contact us with your order number, and we’ll investigate immediately.
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