Thank You for Shopping with Just Luxury
At Just Luxury, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help! Please review our return policy below to understand the process and requirements for returning items.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- Time Frame: You must request a return within [7] days from the date you received your order.
- Condition: Items must be unused, unworn, and in the same condition that you received them. The original tags and packaging must be intact.
- Proof of Purchase: A receipt or proof of purchase is required to complete the return process.
Items that are custom-made, final sale, or marked as non-returnable in the product description are not eligible for return.
2. How to Return an Item
If you wish to return an item, please follow these steps:
- Contact Us: Reach out to our customer service team at support@justluxury.com.ng or call us at +234 123 456 7890. Provide your order number, the item(s) you wish to return, and the reason for the return.
- Return Authorization: After reviewing your return request, we will provide you with a Return Authorization (RA) number and instructions for returning the item(s).
- Packaging the Item: Pack the item securely, ensuring it is in the original packaging with all tags intact.
- Ship the Item: Return the item(s) to the address provided by our customer service team. You are responsible for the shipping costs for returns unless the return is due to a mistake on our part (e.g., wrong item, damaged product).
3. Refund Process
Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be processed to your original payment method within [X] business days. Please note that shipping charges are non-refundable unless the return is a result of an error on our part.
4. Exchange Policy
If you would like to exchange an item for a different size, color, or style, please contact our customer service team. Exchanges are subject to availability. If the item you want to exchange for is unavailable, we will process a refund.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [X] days of receipt. We will provide you with instructions on how to return the item, and we will offer a full refund or exchange, including any shipping costs incurred.
6. Non-Returnable Items
The following items cannot be returned:
- Custom-made or personalized items
- Gift cards
- Sale or discounted items (unless specified)
- Intimate or sanitary goods
7. International Returns
For international orders, customers are responsible for return shipping costs. International returns must also be completed within [X] days of receiving the order. Please note that customs duties, taxes, or fees are not refundable.
8. Contact Us
If you have any questions or need assistance with a return, please contact us:
- Email: support@justluxury.com.ng
- Phone: +234 123 456 7890
- Address: Lagos, Nigeria